Wavexel is an independent service platform offering reliable home and business IT support solutions. All rights related to the platform, services, and content are owned and operated by Wavexel.
Wavexel provides an online platform that enables customers to conveniently book a wide range of services at competitive pricing. Customers can connect with qualified and verified professionals associated with Wavexel for service delivery.
All service partners operate under Wavexel’s platform guidelines. However, they do not have any ownership or rights over the Wavexel brand, platform, or operations. Wavexel reserves the right to suspend or terminate any partner association at its sole discretion without prior notice. All billing and invoicing for services are issued directly by Wavexel.
Service Completion & Refund Policy
Once a service has been completed and marked as “satisfied” or “very satisfied” by the customer, no refund or chargeback requests will be accepted for that service. Additionally, requests for modification of services or changes in the selected plan duration will not be entertained during the active service period.
If a user confirms satisfaction for a completed service, it will be considered as successful delivery. Any further communication or clarification regarding that service must be made through Wavexel’s official support channels.
In case a customer raises a concern regarding service quality, the customer must provide valid supporting details or evidence. Wavexel reserves the right to review and evaluate such concerns. The final decision made by Wavexel after reviewing the case shall be considered binding. If it is determined that the service was not delivered as agreed, a partial refund or adjustment may be provided based on the extent of the service not fulfilled.
Cancellation Policy
Customers may request cancellation of a booked service prior to the scheduled service time. Cancellation requests must be made through Wavexel’s official communication channels.
- If a cancellation is made before service initiation, a refund may be processed after deducting applicable administrative or processing charges.
- Once the service has been initiated or completed, cancellation requests will not be accepted.
- Wavexel reserves the right to cancel or reschedule any service due to operational constraints, in which case customers will be informed and provided with alternative options or applicable refunds.
Service Delay & Time Commitment
Wavexel strives to deliver all services within the committed timelines. However, delays may occur due to unforeseen circumstances, including but not limited to:
- Technical issues
- Resource unavailability
- Network or infrastructure problems
- External factors beyond control
In such cases:
- Customers will be informed promptly regarding any delay.
- Revised timelines will be communicated transparently.
- Wavexel will make reasonable efforts to minimize delays and complete the service at the earliest.
Wavexel shall not be held liable for delays caused by factors beyond its reasonable control, but will ensure continuous communication and support throughout the process.
Data Protection & Privacy
Wavexel is committed to protecting customer data and ensuring privacy:
- Customer information is collected only for service delivery, communication, and support purposes.
- Wavexel does not share customer information with third parties, except with authorized service partners strictly for fulfilling service requirements.
- All service partners are bound by confidentiality obligations to protect customer data.
- Reasonable security measures are implemented to safeguard user data against unauthorized access, misuse, or disclosure.
Customers are responsible for providing accurate and up-to-date information during booking to ensure smooth service delivery.
Communication & Complaint Handling
Customers are encouraged to raise complaints along with their order details through official communication channels such as registered email or contact numbers. Providing accurate contact information during booking is essential for proper service tracking and communication.
Marketing & Third-Party Tools
Wavexel may use remarketing tools, including third-party platforms such as Google, to display advertisements to users based on their previous interactions with the website.
Content & Representation
Images used on the website may include stock or royalty-free visuals sourced from publicly available platforms and are intended for illustrative purposes only. Actual service details, work samples, or specifications will be shared directly with customers during communication via email, phone, or messaging platforms.
Acceptance of Policy
Users are advised to review all applicable policies, including Terms and Conditions and this Privacy Policy, as they form an integral part of the agreement between the user and Wavexel.
